Help Center

Frequently Asked Questions

Shipping, Returns, Payments and Your fermata Account

How much does delivery cost?

Is the packaging discreet?

How can I track my delivery?

How long does it take to arrive?

Why was my package turned away from my shipping address?

Can I change my shipping address?

Is it possible to return or exchange products?

What payment methods are available?

Where can I find my order confirmation?

How can I change my account registration information?

Forgot my password